Portable Kitchen, All-in-One Grill Frequently Asked Questions

What is Gogalley's Guarantee and warranty?

Gogalley provides 100% Satisfaction Guarantee for 30 days.
If you aren't completely satisfied with our product, return it within 30 days. Gogalley also comes with a One Year Warranty for Parts and Workmanship so buy confidently knowing we stand behind our products.

How does GoGalley hitch and transport?

GoGalley hitches to your standard 2" receiver. GoGalley has a patent-pending, double-arm lift that is powered by a fully self-contained cable winch and a 12-volt battery (included) that literally winches or lifts the GoGalley slowly from a position down and away from the back of one's vehicle to a "travel-ready" position that is snugly secured up next to the vehicle. It does all of this with the push of a button. Conversely, GoGalley lowers to a point far enough from the back of one's vehicle that most SUV rear compartments can be opened and accessed without unhitching. Once unhitched, GoGalley rolls with the ease of pushing a shopping cart.

Why not a trailer?

There are several reasons that a transport via a trailer is not the best option. Remember, a GoGalley is a multi-purpose "Kitchen On The Go." That being said, storing your GoGalley conveniently or setting it up as a home cooker is a key. Trailers create storage issues, to say the least. Also, since the GoGalley is not riding on a stiff, trailer suspension, rather it benefits from one's smooth vehicle suspension, the GoGalley doesn't get jostled around. And, not everyone is a skilled driver when maneuvering a trailer in reverse, especially in crowded tailgating settings.

Is a GoGalley built tough?

When it came to designing and building toughness, GoGalley didn't mess around. Each GoGalley is engineered with tubular steel framing (It looks like the folks who build roll cages for NASCAR built it). Then, machine-fitted, heavy-guage panels are perfectly welded on, adding even more strength. A powder-coated paint is added, giving the GoGalley superior protection against the elements. GoGalley was built for tailgating week after week.

Is GoGalley practical?

Considering that GoGalley is truly a "Kitchen On The Go," one can cook just about anything; and, that's cooking most things at the same time. Cook for a couple of people or a couple of hundred. GoGalley is up to the challenge. Now, think about it this—a grill with built-in tables. These tables are stainless steel, too. GoGalley has two, flip-up tables, one by the smoker and one by the burner eye. And, the table by the burner eye has a hole and "keeper ring" for a large trash bag, making clean-up a snap.

Is any assembly required?

Yes. GoGalley is shipped pre-assembled, with the exception of a few items. Basically, one will attach the windscreens and the hood. Even the doors have preset hinges. The smoker and the burner eye wing components are fully assembled and welded to their respective piano hinges. The lift arm is bolted on with 4 bolts. The winch and battery are fully wired and pre-attached. In fact, when one pushes the button to release the cable off of the winch spool, the winch works. No need for an electrician, mechanic or any special knowledge required.

Can I secure my GoGalley to my vehicle hitch?

Yes, there are a variety of key lock and receiver hitch locks on the market. These locks slide into the pin of a standard 2" receiver and are locked by either a key or combination lock. Take your GoGalley safely and securely anywhere your heart desires.

Are there any options to transport the GoGalley on the front of a vehicle?

Yes, if you are pulling a camper or boat on the rear hitch of your vehicle, GoGalley will ride just fine on the front of your vehicle by using a front hitch. Find the right front mount hitch for your vehicle model at the following URL or simply search the internet for front hitch receiver:

• Realtruck.com: front-hitches

What do I need if my 2" standard hitch receiver is recessed up under my bumper?

If the 2 inch standard hitch on your vehicle is recessed back up under your bumper you will simply need to order the hitch extension tongue. The extension will add an additional 4 inches in length to the GoGalley steel lift arm that slides into your 2" receiver and compensate for hitches recessed up to 4" under the bumper. The extension will allow the GoGalley to clear the vehicle bumper for a vertical and secure ride. Simply order the GoGalley hitch extension tongue from your GoGalley retailer:

• Retail Cost: $39.95 plus $13 for shipping in US continental states
• Order SKU Part No: G10500
• NOTE: GoGalley ships standard with 12" hitch tongue that slides into your 2" receiver. The hitch extension tongue accessory is 16" in length and replaces the standard 12" tongue and is only required for vehicle hitches that are recessed up to 4" under the vehicle bumper.

Are there any maximum or minimum heights for a standard 2" receiver to transport the GoGalley?

Yes, maximum height of 2" receiver on a vehicle that will work with a GoGalley is 24". When a vehicles receiver is higher than 24" from the ground you will need a 4" drop/rise offset extension. The offset slides into a standard 2" receiver mounted on the vehicle and raises or lowers the road clearance of the GoGalley by 4 inches. Some RV's that ride high or SUV's that ride low may want to consider the 4" offset. Most vehicles which come standard with a 2" hitch will have no problem transporting a GoGalley without the offset since the wheels on the GoGalley are easily removed for extra road clearance if needed. Use URL below to find an offset for your vehicle model:

• Google: receiver drop hitch

My LP gas grill won't get hotter than 250º to 300º F, even with all burners on high. Why?

Since 1995, all regulators (the part that attaches to the gas tank to regulate the flow of gas) have included a safety device that restricts the flow of gas in the event of a gas leak. This safety device can be inadvertently activated in two ways, putting the grill into what is commonly called "bypass". The first way for the device to be activated is to leave one or more burner control knobs in the "ON" position when the LP cylinder valve is opened. The second is not to wait long enough to "start" the grill after opening the LP cylinder valve. The safety device in the regulator is activated each time that the LP cylinder valve is opened. The device resets itself when the gas pressure equalizes between the closed burner control valve and the regulator, through the hose. If a burner control knob is turned on before the gas pressure can equalize, the device will remain in "bypass." The length of time necessary to wait to "start" the grill after turning on the LP cylinder valve is dependent on the length of the hose and outside air temperature. It is always good practice to wait a few seconds after opening the LP cylinder valve before turning on the burner control knob to start the grill. Keep in mind that the safety device reacts to a gas leak. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.

If the grill is in bypass, after checking for gas leaks, do the following to get the grill out of bypass:

• Close the LP tank valve
• Turn all burner control knobs to the OFF position
• Now, start the grill by doing the following:
  • Open the grill lid
  • Turn the LP tank valve until it is completely open
  • Wait several seconds
  • Turn the front burner to the HI/Start position
  • Press the igniter until the burner is lit.
  • Turn remaining burners to High
  • Close the lid.
  • The grill should preheat to 500-550 degrees in 10-15 minutes

If experiencing low temperatures on a side burner, check to be sure that the side burner control knob was not left on. If the control knob was left on after the grill has been turned off, this can cause the grill to go into bypass.

Can I convert my grill to run on a different fuel type, I.e., LP to NG, NG to LP or to run on bulk propane?

No. Due to the complexity of the technology and gas train components and the level of disassembly that would have to be performed, we are not allowing conversions or offering kits. This decision was made in the interest of safety.

My grill won't light. What could be the reason?

Piezo Igniter — If you can light the grill with a match you may have an ignition switch problem. Check your igniter switch. Is it making a clicking noise? If the igniter does not click, it is not aligned correctly with the gray rocker switch. To align it, remove the control panel (consult your owner's manual for instructions). Once the control panel is removed, check the position of the igniter. It should be tightly secured with the lock nut in the smaller hole of the keyhole frame. If the igniter has clips on the sides, rather than a lock nut, make sure it is completely "snapped" into place. If the igniter is aligned properly, make sure the control panel is not loose. There should be two fasteners holding the panel in place.

Next, check to see if the igniter wires are loose. The white and black wires should be secured at both ends. Then check the position of the metal tab protruding from the cookbox where the white wire attaches. This tab must be 45 degrees away from the cookbox to avoid a shorted circuit.

Finally, very humid or rainy weather can cause moisture to collect on the end of the probe and make the igniter unable to spark. To remedy this condition, light the grill with a match. The heat from the grill will warm the probe and should fix the problem.

If you are still having problems, please call 1-800-GOGALLEY1.

My Flavorizer Bars need a cleaning. Any tips?

Maintaining your Flavorizer Bars is simple and easy. Regularly doing the burn-off/brush routine should keep your Flavorizer Bars clean. Start by doing a burn-off (turning all burners on high for 15 minutes with the lid closed) before or after grilling. (If you have raw cast iron grates, remove before burning off.) This will turn the accumulated debris on your Flavorizer Bars into ashes. Then when the grates are cool, lift them out and brush off the bars with a brass brush.

If a more thorough cleaning is necessary, take the bars out of the grill, put them in the sink and clean with some soapy water and an SOS pad. If using dishwashing liquid in the water, do not use anything lemon-or citrus-based. Rinse thoroughly and towel dry. Do not let them drip dry, as this may cause them to rust prematurely. We do not recommend putting Flavorizer Bars in the dishwasher. The amount of debris they release may cause your drain to clog.

Do not use oven cleaners or put them in a self-cleaning oven to clean.

Whats the difference between Direct and Indirect cooking?

Direct cooking is simply grilling foods directly over the heat source. For Indirect cooking, the heat source is placed to the side of the food, not directly under it. As a general rule, foods that take less than 25 minutes to cook, like boneless chicken breasts, pork chops, and steak, are grilled by the Direct Method. Foods that require longer cooking times at lower temperatures, like whole birds and roasts, should be cooked by the Indirect Method. You can use either method on GoGalley, even at the same time.

How do I care for my cast iron cooking grates? They have rust on them.

Note: If you have porcelain-coated cast iron grates, no seasoning is required. Follow the same maintenance procedures as for porcelain coated grates.

To maintain the wonderful searing/grilling performance of your cast iron grates, as well as their longevity, some special care is required. As with any cast iron cooking tool, proper seasoning is most important.

• First time use:
  Before using a cast iron grate, wash it thoroughly with a mild dishwashing liquid to remove the protective wax coating applied for shipping. Rinse with hot water and dry completely with a soft cloth or paper towel. NEVER ALLOW TO DRAIN DRY, OR WASH IN A DISHWASHER. Now season the grates to prevent rust and sticking.
• Seasoning:
  A solid vegetable shortening is recommended for the initial seasoning. Spread a thin coating of solid vegetable shortening over the entire surface, including all corners, with a paper towel. Do not use salted fats such as butter or margarine. Proceed as follows:
  • Preheat grill for 15 minutes, place grates in grill.
  • Turn burners to Medium-Off-Medium with lid closed.
  • Allow grill to heat grates for 1 to 1 1/2 hours.
  • Turn all burners to OFF, and leave cooking grates in grill until they are cool.
  Your cast iron cooking grates are now ready to use. To prevent rusting, they should be re-seasoned frequently, particularly when new. If rust occurs, clean with a steel brush. Reapply vegetable shortening and heat as indicated above.
• Maintenance (every time you grill):
  Don't do a burn-off after you grill, but rather leave the cooking residues on the grates to keep a protective coating on the cast iron. Then, do a burn-off just before you grill. Brush off charred residues with a steel brush rather than a brass brush.

  Notes: The more you use your cast iron grates, the easier the maintenance will be. If you store your grates for extended periods of time, grease very lightly with vegetable shortening, then wipe dry with a paper towel. Store in a dry place. If rust appears, it is an indication that the grates have not been seasoned properly or enough. Or, if the burn-off method has been used after grilling, the seasoning has also been burned off. You must begin the seasoning process again, after brushing all rust away with a steel wire brush.

I noticed what looks like frost on my regulator. Is this normal?

If your LP tank has recently been filled and you notice frost on the body of the regulator, you may have an overfilled tank. Please:

• Turn off the grill.
• Call the filling station that filled your tank and explain the situation. If your filling station is unable to help, call your local fire department and tell them you may have an overfilled tank.
• Call 1-800-GOGALLEY1. The regulator may have been damaged and needs to be replaced.

A funny noise is coming from my grill. What should I do?

• Rushing noise:
  Immediately after turning on the gas tank valve, you may hear a "rushing" noise. This is just gas rushing into the supply hose and manifold.
• Groaning or metallic cracking and popping:
  As Flavorizer Bars, burner tubes, and cooking grates heat and cool, they expand and contract, causing these sounds.
• Fluttering noise:
  If the slide-out bottom tray is not fully pushed into place, excess air may be drawn into the cookbox, causing a "fluttering" sound. The burner tubes and Crossover ignition may also cause this sound when the lid is open and air is drawn into the cookbox from above. Finally, the flame in the crossover ignition tube may fluctuate after ignition, which will cause a fluttering sound.
• Humming or whistling from the regulator:
  Outside temperature, humidity, barometric pressure, and the gas level within the tank may cause the rubber diaphragm inside the regulator to vibrate, making a humming or whistling sound. Although this sound may be alarming, this is NOT dangerous as long as it is not accompanied by the smell of gas. If the humming sound persists, a change in atmospheric conditions will eventually stop the vibration.
• Hissing:
  
  • From the small hole in the regulator:
    This hole is used for ventilation - it is normal for air to be released from this hole. If the customer does not smell gas, there is nothing wrong with the grill. This hole is simply releasing air as it was designed to do.
  • If there a strong smell of gas even after the grill is started:
    There is a leak. Do a leak check to locate the source of the leak and replace whatever parts are needed.
  • The smell of gas can still be detected, but a leak check did not determine where it is coming from:
    Check to see if the regulator vent is leaking gas. Replace hose and regulator.

I think my liquid propane tank may have a leak. What should I do?

• If you see, smell, or hear gas escaping from the LP tank and it is not attached to the grill:
  
  • Move the tank away from the house or anything combustible.
  • Call your local fire department for help.
  • Call your LP dealer or the tank manufacturer at the 800-number on the tank label, and follow their recommendations on how to correct the problem.
• If it is attached to the grill:
  
  • Disconnect the hose from the tank.
  • Move the tank away from the house or anything combustible.
  • Call your local fire department for help.
  • Call your LP dealer or the tank manufacturer at the 800-number on the tank label, and follow their recommendations on how to correct the problem.